“Through collaboration we have implemented BAIL within our Motor Claims operating model in both Glasgow & India to further enhance our claims handlers’ knowledge and equip them with the ability to have the more difficult conversations at the outset ultimately managing our customers’ expectations along with increasing the volume of our third party capture rate through educated decision-making on day one.

We have very quickly reduced the unnecessary demand polluting our liability disputes area which was causing prolonged delays to our customers and, in turn, have significantly reduced our claims lifecycles contributing to the reduction of indemnity spend.”

Graeme Mushet, Head of Express Motor Operations & Claims Administration, WNS

“The use of BAIL has enhanced our liability decision making capability to drive claims to settlement quickly, ensuring a good customer journey. The reference to case law and highway code in our liability arguments has strengthened our position and also helped upskill our people.”

Peter Jackson, Head of Technical and Strategy, RSA Insurance Plc

“A key attraction of BAIL is its simplicity. It's easy and intuitive to use, and the question set is entirely dynamic, only asking what’s relevant to return a quick, accurate and consistent decision on liability.”

Peter Allchorne, Partner and Head of DAC Beachcroft's Innovations Lab