Having spent more than a decade within the claims handling and outsourcing industry, the team at Automated Insurance Solutions knows first-hand how difficult it can be to ensure accuracy and best practice within a growing claims department. Operational demands and seasonal pressures often mean that teams are expected to be fluid and it can be difficult to ensure the preservation of critical skill sets at a departmental level.

Traditionally we see less experienced and, in some cases, less confident team members referring to and relying on a small number of time-served colleagues for advice and guidance. Whilst this is doubtless a valuable part of a healthy, collaborative workforce there is often repetition and delays as a result of frequent interruption. What if we could distil the valuable knowledge and capability of these individuals and make it available at scale and on-demand?
Making liability expertise and understanding accessible on-demand is exactly what we are able to do with BAIL. By coaching even the least experienced users through the process of obtaining and capturing key pieces of information relating to a motor vehicle incident we can ensure that they are equipped with the same capability and understanding as your most effective people.

BAIL can even be exposed directly to end users and allows the layperson to respond to a dynamic yet straightforward question set and automatically classify a large proportion of accident types and circumstances. By further removing the burden of monotonous repetitive work from staff they are freed up to deal with more complex and interesting matters as well as offering a more personalised service to customers.